Refund and Cancellation Policy

  1. 1. Scope

    As https://pinnacle-s.com is primarily a portfolio and corporate information website, direct purchases or transactions are not typically processed here.

    However, if you engage Pinnacle Services for event management, catering, Food court management, or corporate service contracts, the following policies may apply.

  2. 2. Service Cancellations

    • Service or project cancellations must be communicated in writing via email or official correspondence.
    • Cancellation terms, fees, and refund eligibility will depend on the specific service agreement or contract signed between the client and Pinnacle Services.
    • For online food orders, please refer to the ordering platform’s refund policy available at orders.pinnacle-s.com, pinnacle-s.com, and onthego.pinnacle-s.com.

  3. 3. Refund Eligibility

    Refunds may be applicable under the following conditions:

    1. Advance payments made toward a service that has not yet been initiated or committed to external vendors.
    2. Cancellation of a service due to unforeseen operational issues on our end.
    3. Duplicate payments or incorrect transactions verified by our finance team.

    Refunds will be processed within 7–10 business days to the original payment method or through another agreed mode.

  4. 4. Dispute Resolution

    Clients may raise disputes regarding payments or services by contacting our support team within 2 business days of the issue.

    We will review the concern and aim for a fair resolution, which may include partial refund, rescheduling, or service credit.

  5. 5. Exclusions

    No refunds are applicable for:

    • Completed services or events already executed.
    • Client-initiated cancellations after resource deployment or logistical confirmation.
    • Preference changes or dissatisfaction unrelated to service quality.

  6. 6. Contact

    For all refund and cancellation queries: